TAP2BOOK · UPDATED 2026-09-21
Privacy Notice
What Tap2Book processes, why it is needed, who receives it and how to make a privacy request.
Scope and the business you book
This notice explains how Tap2Book handles information for its website, accounts, bookings and support. The business you choose also receives booking information and is responsible for its own use of that information and service records. Ask that business about its separate privacy practices. Contact support@tap2book.net for Tap2Book privacy questions or requests.
Information and sources
We receive information you enter, information an authorized business provides about its services and bookings, and payment or delivery updates from service providers. This includes account names, email addresses, password hashes, roles and security settings; business and staff profiles, contact details, images, services and schedules; booking names, contact details, appointment history and notes; reminder choices, consent records and support messages. Technical information includes visited routes, referral source, device category and a visit identifier. Network information such as an IP address may be processed for hosting, security and rate limiting.
Why information is processed
We use information to operate accounts and listings, show availability, manage appointments and subscriptions, provide support, send requested reminders and account messages, measure site use, investigate abuse, and maintain payment, consent and security records. Signup records include the accepted terms version and the server-recorded acceptance time. Do not use booking notes or support messages for unnecessary sensitive information.
Payment information
Stripe collects payment credentials through its payment interfaces. Tap2Book payment records include provider identifiers, amounts, currency and transaction or subscription status; the application does not ask you to enter a full card number or card security code in a booking note or support message. Stripe may separately process information for payment security, identity checks and legal obligations under its own notices. A payment record is still personal information even when it does not include a full card number.
Who receives information
The booked business and its authorized staff receive the contact and appointment details needed for the booking. Authorized Tap2Book administration and support personnel access records for operations, troubleshooting and security. Hosting and storage services process website and record data; Stripe receives payment-related information; email and SMS services, including Resend and Twilio when enabled, receive recipient details, message content and delivery information. Information may be disclosed when lawfully required or reasonably necessary to investigate fraud, protect rights or respond to a security incident. Providers may process information outside your state or country.
Public listings
Published business names, contact details, locations, descriptions, services, staff profiles and listing images are public. A shop’s direct booking link can be shared or discovered; it is not a confidential page. Customer contact details and private booking notes are not intended for public display. Do not place them in public descriptions or images. If public content exposes your private information, contact support with the page address.
Cookies, storage and measurement
Session and security cookies support sign-in and account protection. Browser storage supports preferences, checkout continuity and site measurement. The current site traffic tracker records a route, referral source, device category and visit identifier, and skips measurement when the browser’s Do Not Track setting is enabled. Blocking or clearing storage may sign you out or disrupt an unfinished checkout. This description is not a claim that every third-party provider uses identical tracking settings.
Reminder and marketing choices
Email and SMS reminder choices are optional and recorded separately. Consent to these terms, a booking or a payment does not by itself authorize marketing. Tap2Book does not provide reminder opt-in records or phone numbers to third parties for their own marketing. Messaging providers receive what is needed to deliver the messages. Text frequency varies with bookings; message and data rates may apply. Reply STOP to stop reminder texts or HELP for help, or email support. Where available, you can also change preferences through the booking management link. Opting out of messages does not cancel the appointment.
Retention
Retention depends on the record and purpose: active account and booking records support service delivery; payment and dispute records support accounting and legal obligations; consent and security records support permission and abuse investigations. Expired login and verification credentials are subject to periodic cleanup. Cancellation of billing does not itself delete account or appointment history. We do not promise immediate removal from all backups or systems. Contact support to request deletion; any necessary retention will be explained rather than treated as an unlimited right to keep every record.
Privacy requests and complaints
Email support@tap2book.net to request access, correction, deletion or a copy of your information. Depending on applicable law, you may also have rights to opt out of certain uses or appeal a denial. We may verify identity and the authority of a representative using information appropriate to the request; do not send a password, recovery code or full card details. You need not create an account to make a request. If a request is denied, ask for review by replying with “Privacy appeal.” We will explain the decision and any applicable complaint route, meet applicable response deadlines, and not penalize you for exercising a protected right. Records held independently by a business may require a request to that business.
Sensitive information, children and security
The service is for adults arranging or managing appointments. It is not directed to children under 13 and does not invite children to create accounts. If you believe a child submitted personal information, notify support so we can investigate and take appropriate action. Do not upload medical records, government identification numbers, payment credentials or other highly sensitive information into ordinary booking or support fields. Tap2Book is not offered as a medical-record system. Access controls and other safeguards help protect information, but no service can guarantee absolute security. Report suspected exposure promptly to support.
Updates
The date above identifies this notice. Material changes will be communicated through the service or account contact information as appropriate and as required by law. When a new use requires separate consent, changing this notice alone does not supply that consent. Contact support@tap2book.net with questions.
Questions? support@tap2book.net