TAP2BOOK · UPDATED 2026-09-21
Cancellations & payments
Appointment payments and Tap2Book business subscriptions are separate. Here is how each is handled.
Check the appointment policy first
The business sets its lawful cancellation, rescheduling, deposit and no-show terms. Review the terms and deadline shown for your booking before confirming and retain the confirmation. The business must disclose any applicable fee in advance; a general statement that a policy applies is not permission for an undisclosed charge. Contact the business if a deadline, time zone, deposit or fee is unclear.
Canceling or changing an appointment
Use the appointment management link for available changes or contact the business directly. Check for confirmation that the appointment changed or was canceled. Stopping reminders, logging out or canceling a Tap2Book business subscription does not cancel the appointment. If the business cannot provide the service, contact it to arrange a replacement time or any refund due under its policy and applicable law; Tap2Book support can assist with software or payment-record issues.
Appointment refunds and deposits
The business handles service-related refund requests under its disclosed policy and applicable law. Canceling an appointment does not by itself complete a payment refund. A deposit is not automatically nonrefundable just because it is called a deposit; the disclosed terms and applicable law govern. For online refunds, check the provider’s refund status; the bank or payment method determines when funds become available. Cash and other direct payments are handled by the business. You retain lawful payment-dispute and consumer rights.
Business subscription renewal
Live subscriptions renew monthly until canceled, at the price and any promotion accepted during enrollment, plus applicable tax. Core’s regular price is $30 USD per month. Account creation and demo plan selection do not authorize live charges. Optional extras and setup services are separate and require their disclosed authorization.
Canceling the first-25 offer
An eligible founding subscription starts with three calendar months free, then three months at 50% off, then regular pricing from month 7. Core is $0, then $15 per month, then $30 per month, plus applicable tax; optional extras are separate. Use Cancel renewal in your business billing area before the free period ends to avoid the first paid charge, or before a later renewal to stop that charge. Access continues through the current free or paid period. Check the displayed end date and confirmation. A canceled founding offer cannot be restarted and its place is not recycled.
Canceling other subscriptions
Use Manage billing in your business billing area before the next renewal is due. Access continues through the current paid period. If either cancellation route fails or is inaccessible, email support@tap2book.net with your business name and a clear cancellation request. Do not send passwords or full payment-card details. Removing a listing or no longer using the service does not itself cancel billing. Business subscription cancellation does not automatically refund past payments or cancel customer appointments.
Subscription refunds and billing errors
Email support@tap2book.net about an incorrect or duplicate charge, or to request a subscription refund. Include the business name, charge date and amount. A cancellation stops future renewal; it does not automatically issue a refund for unused time. Requests are reviewed based on the circumstances and applicable law. Nothing here overrides a legally required refund or prevents a lawful payment dispute. Refund processing and bank posting are separate steps.
Demo and sandbox payments
Demo and Stripe sandbox transactions do not collect or refund real money. Their confirmations do not prove that a real appointment or subscription was paid. Use only test details in a sandbox.
Questions? support@tap2book.net